All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). All transactions therefore are processed in Australian Dollars only.
All online orders require immediate payment via Credit Card.
All orders placed online are proforma.
Shipping & Delivery Costs
We only ship to Australian addresses.
FREE standard AusPost shipping is available Australia-wide on all personal shopping orders over $50.
For orders under $50, a flat rate of $9.95 will be charged for standard AusPost delivery.
We aim to have your order dispatched within 48-72 hours, however, delays can sometimes occur.
Please allow up to 7 business days for delivery thereafter. If you have not received your order within this timeframe, please let us know by contacting Customer Care on 03 8727 6700 or firstname.lastname@example.org
If you require your order urgently, you can select the Express Post option at checkout for an additional charge. A flat rate of $14.95 will be charged for Express Post shipping.
Please be aware, it is at the discretion of each Australia Post driver to choose to leave your parcel at the delivery address if it is unattended. Due to this, we suggest a delivery location where you or another trusted person can receive the parcel. If you choose your work as your delivery address, please remember to provide us with the company name, building name, department, floor/level in addition to street address.
At all times we aim for prompt delivery and dispatch, however, delivery and dispatch times are only indicative as we rely on third parties beyond our control.
Due to large volumes of freight with Australia Post, your parcel may experience some transit delays. Unfortunately, these delays are outside Home Fragrance Royal Doulton’s control, however we provide Australia Post tracking so that you can track the transit of your parcel. Express Post is also not guaranteed at this time.
Due to high volumes of orders expected over the Easter holiday weekend, the dispatch of orders placed between Thursday 1st April and Wednesday 7th April may be delayed by an additional 48-72hrs. We thank you for your patience and will be working to get your order to you as soon as possible.
Shipping - International Orders
Please note we do not ship Home Fragrance Royal Doulton products internationally.
We will include tracking details in your order confirmation email. Otherwise, simply call Customer Care on 03 8727 6700 or email email@example.com and we will be able to provide the status and location of your order.
Refunds & Returns
If you believe a product purchased from www.homefragranceroyaldoulton.com.au is damaged or faulty and wish to return it for a replacement or refund, please call Customer Care immediately on 03 8727 6700 and we will do out best to replace the product or provide a refund.
We will contact you within three business days upon receiving your call or email to confirm the details and options. Please keep your receipt for proof of purchase and the faulty product in question. We may request you email us a photo of proof of damage.
Change of Mind
We do not provide refunds if you have changed your mind, made an incorrect selection or have found a cheaper priced item somewhere else. Therefore we recommend that you take due diligence whilst shopping online and preview your order before proceeding with the final payment.
Any shipping costs attributed to returning the goods where the return is a result of our error (you received an incorrect or defective product) will be at the cost of the provider. We recommend proof of postage for your return.
Goods must be returned within 30 days from the day goods are dispatched by us.
Refunds can only be made using the same payment method you used to make your online purchase. Refunds are processed within (5) days of receipt of return or upon receiving photographic evidence. Bank delays are out of our control.