COMING SOON! Sweet Pear & Citrus Candle

Weight: 700g

Fragrance Notes
Top: lemon, orange, wild berries
Mid: pear, elderflower, jasmine
Base: coconut, sandalwood, vanilla, musk

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). All transactions therefore are processed in Australian Dollars only.

Payment

All online orders require immediate payment via Credit Card, PayPal.

All orders placed online are proforma.

Shipping & Delivery Costs

We only ship to Australian addresses.

FREE standard AusPost shipping is available Australia-wide on all personal shopping orders over $50.

For orders under $50, a flat rate of $9.95 will be charged for standard AusPost delivery. 

Dispatch Timeframes

We aim to have your order dispatched within 48-72 hours, however, delays can sometimes occur. 

Please allow up to 7 business days for delivery thereafter. If you have not received your order within this timeframe, please let us know by contacting Customer Care on 03 8727 6700 or contact@homefragranceroyaldoulton.com.au

If you require your order urgently, you can select the Express Post option at checkout for an additional charge. A flat rate of $14.95 will be charged for Express Post shipping. 

Please be aware, it is at the discretion of each Australia Post driver to choose to leave your parcel at the delivery address if it is unattended. Due to this, we suggest a delivery location where you or another trusted person can receive the parcel. If you choose your work as your delivery address, please remember to provide us with the company name, building name, department, floor/level in addition to street address.

At all times we aim for prompt delivery and dispatch, however, delivery and dispatch times are only indicative as we rely on third parties beyond our control.

**Covid-19 Update** 

Due to large volumes of freight with Australia Post, your parcel may experience some transit delays. Unfortunately, these delays are outside Home Fragrance Royal Doulton’s control, however we provide Australia Post tracking so that you can track the transit of your parcel. Express Post is also not guaranteed at this time.

Shipping - International Orders

Please note we do not ship Home Fragrance Royal Doulton products internationally.

Order Tracking

We will include tracking details in your order confirmation email. Otherwise, simply call Customer Care on 03 8727 6700 or email contact@homefragranceroyaldoulton.com.au and we will be able to provide the status and location of your order.

Refunds & Returns

If you believe a product purchased from www.homefragranceroyaldoulton.com.au is damaged or faulty and wish to return it for a replacement or refund, please call Customer Care immediately on 03 8727 6700 and we will do out best to replace the product or provide a refund. 

We will contact you within three business days upon receiving your call or email to confirm the details and options. Please keep your receipt for proof of purchase and the faulty product in question. We may request you email us a photo of proof of damage.

Change of Mind

We do not provide refunds if you have changed your mind, made an incorrect selection or have found a cheaper priced item somewhere else. Therefore we recommend that you take due diligence whilst shopping online and preview your order before proceeding with the final payment. 

 

Returns Shipping

Any shipping costs attributed to returning the goods where the return is a result of our error (you received an incorrect or defective product) will be at the cost of the provider. We recommend proof of postage for your return.

Returns Timeframe

Goods must be returned within 30 days from the day goods are dispatched by us.

Refund Method

Refunds can only be made using the same payment method you used to make your online purchase. Refunds are processed within (5) days of receipt of return or upon receiving photographic evidence. Bank delays are out of our control.

 

 

 

 

 

 

This following document sets forth the Privacy Policy for the Home Fragrance Royal Doulton website www.homefragranceroyaldoulton.com.au.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, the personal information that we do request through the Home Fragrance Royal Doulton website is most often used to provide you with the goods we offer. For example, credit card information so we can process the credit card transactions or details of a delivery address. 

Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone that personally identifies you. Where we may be required to disclose your information to third parties, we will take every step possible that avoids in such a way that personally identifies you, using the details you supply to us. This may include but not limited to a unique username and password, billing and contact details, or provide sensitive information in the recovery of your lost password.

If you choose to withhold information that we request from you we may not be able to provide you with the goods and services that depend on the acquisition of that information. Particularly if the collection of that information is required by law.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to, processing transactions or customer shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. 

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this website.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Cookies

By visiting our website third parties such as AdRoll may place cookies on your browsers for customised advertising purposes only.

While you are on our website, data will be collected including IP addresses, cookie identifiers and website activity.

These cookies allow you to login to your account, maintain a shopping cart and purchase items from your shopping cart. Cookies sent to your computer from Home Fragrance Royal Doulton only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages

We also collect name and email address details provided by you, when choosing to register as a Home Fragrance Royal Doulton customer, to ensure we can get in touch with you, should any issues arise with your orders.

If you would like to opt out of receiving targeted advertising, you can unsubscribe from our mailing list by emailing contact@homefragranceroyaldoulton.com.au.

IP Address

Whenever you use our web site (or any other web site), the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Changes to this Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. 

If you require any further information on our privacy policy or security of the website information you may call us on 03 8727 6700, email info@royaldoultonfragrances.com.au.

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Prize Awarding:

Decisions of the Promoter are final and will be binding on each person who enters the Competition and no correspondence will be entered into. The name of the prize winner will be published and notified on the Home Fragrance Royal Doulton Instagram and/or Facebook page either in a new post or as a comment on the original post.

If there is any event that prevents or hinders the Promoter’s conduct of the Competition or the Promoter’s ability to deliver the prize/s to the prize winner/s of the Competition, the Promoter may, in its discretion, cancel the Competition and recommence it at another time under the same or similar conditions or select another winner.

Exclusion of liability:

To the full extent permitted by the law, the Promoter will not be liable for any injury, damages, expenses, or loss whatsoever (whether director consequential) to persons or property as a result of any person entering into the Competition or accepting or using any prize.

Disqualification:

The Promoter is not responsible for any incorrect or inaccurate information, or for any of the equipment or programming associated with or utilised in this Competition, or for any technical error that may occur in the course of the administration of this competition.

The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries.

Privacy:

The Promoter will treat personal information with the strictest of confidence and will only disclose personal information to the operators of the Competition (and not to Facebook) for the handling of the Competition, processing of applications and delivering prizes or where disclosure is required by law or in accordance with any consent provided.

The promoter is Tilley Soaps Pty. Ltd ABN 61107199458 of 41 Jersey Road, Bayswater, Victoria 3153, Australia

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