Tilley Soaps Australia Pty Ltd who runs and owns the domain name royaldoultonfragrances.com.au is committed to providing you with the best possible customer service experience.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, the personal information that we do request through the Royal Doulton Fragrances website is most often used to provide you with the goods we offer. For example, credit card information so we can process the credit card transactions or details of a delivery address. Tilley Soaps Australia Pty Ltd is dedicated to keeping your details private.
Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone that personally identifies you. Where we may be required to disclose your information to third parties, we will take every step possible that avoids in such a way that personally identifies you, using the details you supply to us. This may include but not limited to a unique username and password, billing and contact details, or provide sensitive information in the recovery of your lost password.
If you choose to withhold information that we request from you we may not be able to provide you with the goods and services that depend on the acquisition of that information. Particularly if the collection of that information is required by law.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to, processing transactions or customer shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Tilley Soaps Australia Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this website.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Whenever you use our web site (or any other web site), the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.